New Era Plumbing is proud to offer customers in Douglasville the best in plumbing services and products at an affordable price. We have been serving the area since 2013, and our team has built a reputation for trustworthy and professional service with a serious commitment to craftsmanship and hard work.
We offer a wide variety of plumbing services, and our specialists are known for getting the job done right and on time. At New Era Plumbing, we are highly trained and certified plumbing specialists you can trust to tackle even the toughest job. Plus, we stand behind all of our work with a full one-year warranty when we service your plumbing. You can also count on our dedicated and knowledgeable office staff to answer any questions you may have about our products and services. We offer a wide variety of plumbing services, and our specialists are known for getting the job done right and on time.
My hot water heater went out on a Friday, and I was frustrated about the unexpected expense. I called a few places, but many charged a weekend fee. Then I stumbled on New Era, literally stumbled while Googling. Anthony came out that Friday afternoon, and we discussed my options. Since it was my first time making such a purchase, I had a ton of questions. Anthony was not only patient but also very knowledgeable. New Era’s customer service is commendable. Their promptness and availability are worth noting. While the price point was slightly higher, the outcomes more than justified the cost. I walked away with hot water again within 24 hours, new equipment, and more knowledge as a homeowner. Phew, I now have a service provider for life. It’s my hope they will sustain this level of attention and service!
Seeing their excellent reviews, we reached out to New Era Plumbing and Septic to address our hot water heater leaking crisis. The expertise and professionalism which Anthony (with trainee Le Derrick) displayed was beyond exceptional - a total water heater replacement was necessary and he installed a new one within hours. Anthony was very focused, communicated clearly what needed to be done, made suggestions for us moving forward, and while here, also addressed a few other plumbing issues. Honest, hardworking, and courteous, they made sure all the necessary details were covered! Suzanne, the office manager, was most pleasant and helpful, too. We highly recommend this company!
Called last minute on a Friday & Although after hours was offered, I didn’t have an emergency so I was okay to wait, & Suzanne got someone to me Saturday. They quoted me 2-5pm and my AWESOME tech Anthony showed up before 1 to get my job taken care of. As a new home owner I was PANICKING, but Anthony reassured me & made me feel so comfortable, confident & I knew we were in good hands. He had great knowledge & wonderful conversation through out the experience. 10/10 recommend!! We are New Era customers for life!
They did a great job! Prices were very reasonable for what we needed did! They took their time, moved very quickly at the same time. Got our bathrooms running back perfect. They are lifesavers very grateful for them, especially their prices for the great work they did! Definitely recommend them to anyone looking for septic tank work. Appreciate you guys!
Sounds like others had a great experience. But the person that came out to replace my water heater seemed to be more concerned about follow-on work. Fixed the water heater. But really pushed to upsell fixing my water pressure valve also. Didn’t like the way the sales job made me feel.