Brett from a local plumbing company recently assisted me with a leak in my house, and I can confidently vouch for their top-notch service that truly deserves a five-star rating! From the moment I reached out, I received nothing but exceptional customer service. They swiftly arranged an appointment and even showed up 2 hours early due to the urgency of the situation (a leak in the house is indeed a priority)! Brett was the epitome of professionalism and politeness. He quickly identified the source of the leak and provided a comprehensive explanation of the required repairs. What struck me the most was his transparency regarding the charges and his honesty in prioritizing the most urgent repairs over those that could be postponed. The quality of work delivered by Brett and his team was excellent. They worked effectively and ensured that everything was repaired to the highest standard. They also respected my home by leaving the workspace even cleaner than when they started. The entire process was straightforward, hassle-free, and stress-free. I can't recommend this plumbing company enough to anyone in need of reliable and skilled plumbing services. They genuinely care about their customers, and I have no doubt that I will be calling on their services for any future plumbing needs!
gabriella mendoza
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September 17, 2024
ian answered my call as the weekend manager for the plumbing service. he was pleasant, respectful, and quick to act. when brett, another plumbing technician, was going to be a few hours late, ian went the extra mile to assist me. being a single parent and a business owner, dealing with a sudden plumbing issue promptly was crucial - even on a Saturday. ian arrived in no time, showed his expertise, and resolved the problem. he was professional and effective. he gave me an honest estimate over the phone regarding the timeline and cost. his transparent communication and overall sympathetic attitude were really appreciated. i would definitely call on this plumbing service again, and wouldn't hesitate to recommend them!
bradley daniel
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September 02, 2024
Highly recommended! On the Friday morning following Thanksgiving, our water heater gave out. We reached out to a plumbing service and they swiftly scheduled us for the following afternoon. Brett notified us when he was en route, arrived promptly, and immediately assured us that our old setup was no issue to handle. Even with water remaining in our old heater and its awkward placement, Brett maintained a 'no problem' attitude. His meticulous work ethic was evident and his expertise was clear as he explained everything upon request. His conduct was utterly professional. The job was completed at a reasonable cost, even over a holiday weekend! This plumbing service has earned a spot on my list of go-to services, and I wouldn't hesitate to recommend them to my friends.
leo osborne
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August 18, 2024
The quality of work offered by Derrick & Sons Plumbing was of the highest standard. Ian, our assigned plumber, was always on time and completed the job with remarkable efficiency. Our overall experience with this Douglasville-based company was nothing short of fantastic. Their team is exceptional and highly professional. While taking more time to compare rates might have resulted in a marginally cheaper alternative, the exceptional service and convenience provided by Derrick & Sons Plumbing justifies every cent spent. I would readily call them again for speedy, minor plumbing repairs.
Hayden Bruce
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August 14, 2024
Brett from Derrick & Sons Plumbing did an amazing job fixing my pipes. He was not only prompt and courteous, but also demonstrated excellent plumbing skills. I wouldn't think twice about using their services again and I highly suggest them to anyone in Douglasville in need of skilled, prompt, and reasonably priced plumber services. Cheers to the new management for maintaining such high-quality service. Thanks!
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3615 GA-5 #8200, Douglasville, GA 30135, USA
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Brett from a local plumbing company recently assisted me with a leak in my house, and I can confidently vouch for their top-notch service that truly deserves a five-star rating! From the moment I reached out, I received nothing but exceptional customer service. They swiftly arranged an appointment and even showed up 2 hours early due to the urgency of the situation (a leak in the house is indeed a priority)! Brett was the epitome of professionalism and politeness. He quickly identified the source of the leak and provided a comprehensive explanation of the required repairs. What struck me the most was his transparency regarding the charges and his honesty in prioritizing the most urgent repairs over those that could be postponed. The quality of work delivered by Brett and his team was excellent. They worked effectively and ensured that everything was repaired to the highest standard. They also respected my home by leaving the workspace even cleaner than when they started. The entire process was straightforward, hassle-free, and stress-free. I can't recommend this plumbing company enough to anyone in need of reliable and skilled plumbing services. They genuinely care about their customers, and I have no doubt that I will be calling on their services for any future plumbing needs!
ian answered my call as the weekend manager for the plumbing service. he was pleasant, respectful, and quick to act. when brett, another plumbing technician, was going to be a few hours late, ian went the extra mile to assist me. being a single parent and a business owner, dealing with a sudden plumbing issue promptly was crucial - even on a Saturday. ian arrived in no time, showed his expertise, and resolved the problem. he was professional and effective. he gave me an honest estimate over the phone regarding the timeline and cost. his transparent communication and overall sympathetic attitude were really appreciated. i would definitely call on this plumbing service again, and wouldn't hesitate to recommend them!
Highly recommended! On the Friday morning following Thanksgiving, our water heater gave out. We reached out to a plumbing service and they swiftly scheduled us for the following afternoon. Brett notified us when he was en route, arrived promptly, and immediately assured us that our old setup was no issue to handle. Even with water remaining in our old heater and its awkward placement, Brett maintained a 'no problem' attitude. His meticulous work ethic was evident and his expertise was clear as he explained everything upon request. His conduct was utterly professional. The job was completed at a reasonable cost, even over a holiday weekend! This plumbing service has earned a spot on my list of go-to services, and I wouldn't hesitate to recommend them to my friends.
The quality of work offered by Derrick & Sons Plumbing was of the highest standard. Ian, our assigned plumber, was always on time and completed the job with remarkable efficiency. Our overall experience with this Douglasville-based company was nothing short of fantastic. Their team is exceptional and highly professional. While taking more time to compare rates might have resulted in a marginally cheaper alternative, the exceptional service and convenience provided by Derrick & Sons Plumbing justifies every cent spent. I would readily call them again for speedy, minor plumbing repairs.
Brett from Derrick & Sons Plumbing did an amazing job fixing my pipes. He was not only prompt and courteous, but also demonstrated excellent plumbing skills. I wouldn't think twice about using their services again and I highly suggest them to anyone in Douglasville in need of skilled, prompt, and reasonably priced plumber services. Cheers to the new management for maintaining such high-quality service. Thanks!